Privacy Policy

Tixbase develops enterprise software and infrastructure for the live events industry, including solutions for:

• Ticketing
• Identity
• Payments
• Box Office
• Access Control
• Analytics
• Artificial Intelligence
• Blockchain Infrastructure
• Enterprise APIs

Information You Provide

• Full name
• Business email address
• Company name
• Job title
• Country or region
• Company website
• Phone number (if provided)
• Products of interest
• Annual ticket volume
• Current ticketing platform
• Project timeline
• Information included in messages or demo requests

You should not submit sensitive personal information through our Website unless specifically requested.

• IP address
• Browser type
• Operating system
• Device type
• Pages visited
• Time spent on pages
• Referring website
• Date and time of access
• Approximate geographic location
• Language preferences

This information helps us improve Website performance and user experience.

• Remember preferences
• Measure Website performance
• Understand visitor behavior
• Improve our marketing
• Maintain Website security

You can control cookie preferences through your browser settings. A separate Cookie Policy may provide additional details.

We use collected information to:

• Respond to demo requests
• Contact prospective customers
• Provide requested information
• Improve our Website
• Analyze Website usage
• Personalize communications
• Maintain Website security
• Detect fraud or abuse
• Comply with legal obligations
• Develop new products and services

We may also use aggregated and anonymized information for analytics and business intelligence.

If you request a demo, download resources, or otherwise provide your contact information, we may send you:

• Product updates
• Company announcements
• Event invitations
• Educational content
• Marketing communications

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions contained in our emails.

Transactional communications may still be sent where necessary.

Where applicable, we process personal information based on one or more of the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of legal rights

We do not sell your personal information.

We may share information with:

Service Providers

• Cloud infrastructure
• Website hosting
• Customer relationship management (CRM)
• Email delivery
• Marketing automation
• Analytics
• Identity verification
• Payment processing
• Customer support

These providers are authorized to use personal information only as necessary to perform services on our behalf.

Business Transfers

Legal Requirements

• Comply with legal obligations;
• Respond to lawful requests by public authorities;
• Protect our rights, users, or property;
• Investigate fraud or security incidents.

Your information may be transferred to and processed in countries outside your country of residence.

Where required by applicable law, we implement appropriate safeguards for international data transfers.

We retain personal information only as long as necessary to:

• Provide requested services;
• Fulfill legal obligations;
• Resolve disputes;
• Enforce agreements;
• Maintain business records.

Retention periods vary depending on the nature of the information and applicable legal requirements.

We implement administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information below.

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:

• Know what personal information we collect
• Request deletion of personal information
• Request correction of inaccurate information
• Access categories of information collected
• Receive information about disclosures
• Exercise rights without discrimination

Tixbase does not sell personal information.

Individuals located in the European Economic Area, Switzerland, and the United Kingdom may have rights under applicable privacy laws, including the General Data Protection Regulation (GDPR).

These rights include:

• Access
• Rectification
• Erasure
• Restriction
• Portability
• Objection
• Withdrawal of consent

The Website is intended for business users and is not directed toward children under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

The Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites.

Users should review the privacy policies of those websites before providing personal information.

We may update this Privacy Policy from time to time.

When material changes are made, we will update the Effective Date at the top of this page.

Continued use of the Website after changes become effective constitutes acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Tixbase, Co.

Email: privacy@tixbase.com

Website: www.tixbase.com

For enterprise customers using the Tixbase platform, additional privacy and data protection documentation may apply, including:

• Data Processing Addendum (DPA)
• Enterprise Subscription Agreement
• Service Level Agreement (SLA)
• Subprocessor List
• Security & Trust Center
• API Terms of Use

These documents govern the processing of customer data within the Tixbase platform and supplement this Website Privacy Policy where applicable.